Payment and Delivery

All our payments are processed online through the Netcash payment gateway for ultimate privacy and security. The Glass Castle also has distribution centers with pick-up points where you can pay with SnapScan or Zapper, or with your debit/credit card via our Yoco card machines.

If you experience any issues with payment gateways, please WhatsApp (+27) 66 275 6912 or email

Once payment is received, your order will be prepared and delivered to your door. We are a newly launched company that will strive to do next-day deliveries, but they may take up to seven days. You will be contacted in the event that your order is being held back by an out-of-stock item.

Unfortunately, we don’t offer a cash-on-delivery service as we don’t carry any stock and cannot hold on to produce.

Delivery charges

  • We only deliver orders worth more than R600. Smaller orders can be bought at the following stores: The Porra Grocer in Somerset West, and at Unit 15, Reserve 1, Brackenfell Industrial Park.
  • Strand – R35
  • Belville – R50
  • Kuil River – R35
  • Brackenfell – R35
  • Durbanville – R50
  • Kraaifontein – R50
  • Stellenbosch – R50
  • Gordon’s Bay – R50
  • Somerset West – R35
  • Free delivery is applicable for orders over R2 000.
  • We may run special limited-time offers of free delivery. Such announcements will be made on our website and social media channels.

Porra Grocer & Vans Butchery

Oudehuis Centre, 122 Caledon St, Somerset West, Cape Town, 7130

Open from:

Monday – Friday 8am to 6pm
Saturday – 8am to 4pm
Sunday – 8am to 1pm

Care Net Consultants / The Glass Castle Distribution Centre

c/o Kruis Street and Capricorn Way Unit 15, Reserve 1, Brackenfell, 7640

Open from:

Monday – Friday 8am to 6pm
Saturday – 11am to 4pm

Delivery time

  • The Glass Castle delivers Monday to Friday between 11am and 7pm, and on Saturdays from 11am to 5pm.
  • Please specify on checkout if someone will be available to accept the order, or a convenient time for you to receive your order.
  • Our distribution shops are open in Somerset West at the Porra Grocer and in Brackenfell at Reserve 1, Unit 15.
  • No deliveries will be made on Sundays or public holidays.
  • We will at all times strive to effect deliveries at specified times. 

Receiving orders

  • For verification and security purposes, the person accepting delivery at the delivery address may be asked to produce a form of identification.
  • Should any person other than yourself accept the order at the delivery address, this person will be deemed an authorised person.
  • Please check all items before the courier leaves. The Glass Castle will not be held liable for any defects whatsoever after the driver has left.
  • All products delivered should still be frozen solid and the plastic sleeve should be intact. Please inspect the product to ensure you are happy with the integrity of the packaging.
  • If products are completely defrosted, do not accept delivery. We will exchange the defective products for new ones and deliver them to you.
  • Our drivers are paid per delivery they make. Please feel free to give them a tip on our online platform for the service they are performing, or even a cash tip if you feel they went the extra mile for you.