Privacy Policy (2022) The Glass Castle (Pty) Ltd

The Glass Castle – website visitors

Like most websites, The Glass Castle’s site collects non–personal identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

The Glass Castle’s purpose in collecting this information is to understand better how our visitors use our website. From time to time, we may release non–personal identifying information in the aggregate, for example, by publishing a report on trends in the usage of our website.

The Glass Castle also collects potentially personal identifying information of visitors, such as internet protocol (IP) addresses. We do not use such information to identify our visitors, however, and do not disclose such information, other than under the same circumstances that we use and disclose personal identifying information as described below.

Gathering of personal identifying information

Certain visitors to The Glass Castle website choose to interact with us in ways that require the company to gather personal identifying information. The amount and type of information The Glass Castle gathers depend on the nature of the interaction.

For example, we ask visitors who sign up for a newsletter to provide an email address. Those who engage in transactions with The Glass Castle by requesting vehicle service bookings, for example, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Glass Castle collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with The Glass Castle.

The Glass Castle does not disclose personal identifying information other than as described below. And visitors can always refuse to supply personal identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

The Glass Castle will keep a record of any individual’s information who completes any form on our website with any personal information such as name, contact number and email address, to name a few, for a minimum period of five years. Any information received will be regarded as personal and treated as such.

We will never disclose or sell any personal information to any third party or even a subsidiary company of The Glass Castle.

Aggregated statistics

The Glass Castle may collect statistics about the behaviour of visitors to our website. For instance, we may monitor the most popular blogs on the site or use a third–party online analytics service to help identify trends. The Glass Castle may display this information publicly or provide it to others. However, we do not disclose personal identifying information other than as described below.

Protection of certain personal identifying information

The Glass Castle discloses potentially personal identifying and personal identifying information only to the employees, contractors and affiliated organisations that (i) need to know that information to process it on The Glass Castle’s behalf or to provide services available on The Glass Castle website; and (ii) have agreed not to disclose it to others. Some of these employees, contractors and affiliated organisations may be located outside of your home country; by using The Glass Castle website, you consent to the transfer of such information to them.

The Glass Castle will not rent or sell potentially personal identifying and personal identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, The Glass Castle discloses potentially personal identifying and personal identifying information only when required to do so by law, or when The Glass Castle believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Glass Castle, third parties or the public at large.

If you are a registered user of The Glass Castle website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on at our company and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish it to help us clarify or respond to your request or to help us support other users. The Glass Castle takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personal identifying and personal identifying information.

Website cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Glass Castle uses cookies to help us identify and track visitors, their usage of our website and their website access preferences.

The Glass Castle visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. The drawback is that certain features of The Glass Castle website may not function properly without the aid of cookies.

Ads and specials

Advertising material appearing on any of our websites may be delivered to users by advertising partners, which may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. 

Among other things, this information allows ad networks to deliver targeted advertisements that they believe will be of most interest to you. This privacy policy covers the use of cookies by The Glass Castle and does not cover the use of cookies by any advertisers.

Comments and other content submitted to our servers are filtered for spam and they are by default marked as false positives. These entries are then checked by a human before approval for publication.

The Glass Castle does not take any responsibility for the actions of the said human or of the content submitter and/or content. We endeavour to improve this service to avoid future false positives.

Privacy policy changes

Although most changes are likely to be minor, we may change our privacy policy from time to time, at The Glass Castle’s sole discretion. We encourage visitors to frequently check this page for any changes to our privacy policy. Your continued use of this site after any change in this policy will constitute your acceptance of such change.


If you have any questions or complaints relating to this privacy policy or how we use the personal information we have about you, please contact us on our WhatsApp line (+27) 66 275 6912 or email us at